IBM Hiring Freshers | B.E/B.Tech | Gurugram | Technical Support Associate

Company Profile: IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Job Profile: Technical Support Associate

Degree needed: B.E/B.Tech

Exp Needed: 0-2 years

Work Location : Gurugram

What you’ll do:

The job will require you to handle inbound calls / emails / chats regarding technical issues for end users –

  • Remote Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem on timely basis

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be
  • You’ll learn directly from expert developers in the field; our team leads love to mentor
  • You have the opportunity to work in many different areas to figure out what really excites you

Required Technical and Professional Expertise:

  • Proven communication skills
  • Knowledge in commercially standard software applications and major desktop operating systems.
  • Awareness of basic networking concepts and technologies.
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client – Outlook, Notes etc.
  • Probing skills, as relevant to the issue and level of the caller.
  • Open to work in shifts
  • Ability to identify opportunity & implement process improvements
  • Ability to meet a set of defined account agent productivity measurement

Preferred Tech and Prof Experience: 0 to 2 Years relevant technical experience.

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